FAQs & Support

All our jewellery is crafted from certified 925 Sterling Silver, finished in a sleek, timeless 18kRosegold/Gold/ silver polish that highlights the purity and elegance of the metal.

Yes. Our jewellery is nickel-free and lead-free, making it safe for sensitive skin and avoiding Harmful chemical.

Browse our website, select your pieces, and checkout securely using UPI, cards, wallets, or COD (for eligible orders).

Yes, available across India for orders below ₹10,000. COD orders incur a ₹75 cash handling fee.

We offer free shipping on all prepaid orders. For COD orders, ₹75 is charged at checkout.

Orders are dispatched within 48 hours (excluding Sundays/holidays). Delivery usually takes 6–8 business days. Made-to-order pieces may take longer.

You can request a return or exchange within 3 days of delivery. Items must be unused, undamaged, and returned with original packaging and invoice. Customized products are not eligible for return.

Email us at support@elourasterling.com or message us on WhatsApp within 3 days of receiving your order. Our team will guide you through the process.

Yes, for most locations. If your pin code is not serviceable, you may be asked to ship the item yourself.

Please inform us within 24 hours and share a 360° unboxing video for investigation. Without this, claims may be declined.

We accept UPI, debit/credit cards, net banking, Paytm/wallets, and bank transfers. COD is also available with a ₹75 charge.

Yes. We use trusted, encrypted payment gateways to ensure complete safety for all orders.

Yes. We offer a 6-month warranty against manufacturing defects. This does not cover physical damage, tarnishing, or signs of misuse, tarnishing due to use of chemicals or other harmful materials, or signs of misuse.

 or signs of misuse.

Avoid water, perfumes, and chemicals. Clean gently with a soft cloth after use, and store in the Box.

Email: support@elourasterling.com
WhatsApp : +919821122869

Monday to Saturday, 10 AM – 6 PM IST. We aim to reply within 12–24 working hours.